Steve Schneider

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Cincinnati, Ohio, USA nanahara@gmail.com +1 ‪(513) 341-6231‬
RESUME
ABOUT ME
CONTACT
Vision Technologies provides IT services and solutions for the Environmental Protection Agency, focusing on enterprise infrastructure and security.
  • Mar 2025 - Present · 1 yr 6 mos

    Sr. Systems Engineer

    Administer Active Directory, Group Policies, SQL, and SharePoint environments.
    Execute server security fixes and software upgrades to ensure system integrity.
    Develop automated solutions using PowerShell, Power Apps, and Power Automate.
    Manage deployments and system configurations utilizing SCCM.

ControlUp is an IT platform that enhances troubleshooting efficiency by automating issue resolution and integrating multiple tools, helping organizations manage their support processes more effectively.
  • Oct 2023 - Jun 2024 · 9 mos

    GCS T2 Manager

    Led Tier 2 Support Engineers, driving timely resolution of escalated technical issues globally.
    Provided expert guidance and mentorship in troubleshooting complex customer challenges.

  • Jun 2021 - Oct 2023 · 2 yrs 5 mos

    Professional Services Engineer

    Served as a PowerShell automation specialist developing custom technical solutions.
    Partnered with Customer Success and Sales to ensure technical alignment and proactive support.
    Designed custom dashboards and scripts utilizing HTML, CSS, JavaScript, and Photoshop.

  • Aug 2019 - Jun 2021 · 1 yr 11 mos

    Global Customer Service Engineer

    Delivered top-tier technical support to global enterprise customers as the final escalation point.
    Managed strategic accounts with high churn risk, providing proactive technical solutions.

Kroger is a large supermarket chain in the U.S. that offers groceries, household items, and pharmacy services, focusing on customer convenience and value.
  • Sep 2017 - Aug 2019 · 2 yrs

    Technology Engineer - Citrix Engineering

    Engineered a large-scale Citrix environment (900+ PVS targets, 600+ XenDesktops).
    Packaged 1,400+ published Citrix apps using App Streaming, App-V, and App Layering.

  • Oct 2013 - Sep 2017 · 4 yrs

    Technology Engineer - Collaboration Services

    Maintained a global Skype for Business environment supporting ~60,000 users.
    Designed and built an on-premises SharePoint environment supporting ~1,600 sites.

  • Nov 2011 - Oct 2013 · 2 yrs

    Support Center Analyst

    Early career experience in IT support.

SunCoke Energy is an independent producer of high-quality coke for blast furnace steel production.
  • 2010 - 2012 · 2 yrs

    System Administrator

    Early career experience in system administration.

T-Mobile is a major wireless telecommunications company in the U.S. that provides mobile phone services, plans, and internet access with a focus on customer experience and network coverage.
  • 2006 - 2010 · 4 yrs

    Graphic Designer & Web Developer

    Early career experience in graphic design and web development.

Who am I?
I have been speaking to computers since I was a kid. It started with old MS-DOS machines and figuring out that typing a few commands could make the hardware do the heavy lifting for me. That early realization turned into a lifelong obsession with digital architecture and coding. I love the absolute control of turning raw text into action.

My philosophy is simple. If I have to do something twice, I write a script so I never have to do it again. I apply that automation mindset to everything from enterprise infrastructure to my own hobbies. I am always looking for ways to push my limits, learn new logic, and build custom tools just to see if I can.

I am a natural perfectionist and my own toughest critic. I always want my work to be flawless, but over the years I have learned how to balance that obsession with the reality of actual deadlines. I know how to find the exact sweet spot where a project is ready to launch, knowing I can always jump back in to upgrade it later.

When I am off the clock, I stay busy. I am heavily plugged into the gaming and streaming world. You will usually find me speedrunning retro games, drawing digital art, or spinning up new servers. I am also a massive reader crushing over a hundred Sci-Fi and Fantasy books every year. To finally unplug, I take long solo drives blasting a completely chaotic mix of heavy metal, classic rock, and punk.
Contact Me
I'm from Cincinnati, Ohio, roughly 100.1 miles away
from your current location, according to your IP address.

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